Ask about insurance and commercial operation
Know who is moving your belongings. Ask about insurance and the company's commercial operating status.
Get the move in writing
The estimate should reflect the actual move: addresses, date, move size, access, packing, specialty items and any add-ons such as appliance pickup.
Ask what changes the price
Stairs, long carries, difficult parking, travel, packing labour and specialty items can all affect the work involved. A useful estimate explains the scope instead of hiding it.
Choose packing based on value
You do not necessarily need full packing. A good moving company should be comfortable with you packing yourself if that is the best fit for your budget.
Look for easy communication
The booking experience is often a preview of the move-day experience. You should be able to schedule, ask questions and understand the next step without chasing the company.